I just finished a library book by Jim Collins called Good to Great: Why Some Companies Make the Leap… And Others Don’t. I wasn’t really sure what I was getting myself into when I started, because most self-help/leadership books that I’ve read have all kind of said the same thing. “Hey, everybody, you need to treat everyone nice. Lead by example. Be a servant leader. Manage your time well, only check your email twice a day.” There’s probably some truth to all of that, but I was looking for something different in this book. I’ve been struggling with the fact that I have some good employees that have the potential to be excellent. And I’ve been asking myself how I can help push them over the fence toward CONSISTENT LEGENDARY CUSTOMER SERVICE.
On a secondary level, I had been looking for more productivity in my community service – how to surround myself with hard workers, identify a need, and succeed in meeting it. This book tackles both of these questions head on. Read the rest of this entry »